Frequently Asked Questions
Help & Frequently Asked Questions
We welcome your questions and feedback. Feel free to contact us by phone or email. For the fastest answer, read our frequently asked questions below.
Where are you located?
– We are an online store based in Jakarta.
Do you accept COD (Cash-on-delivery)?
-We haven’t do COD at the moment. But if you live nearby, we will try to meet you and give it to you in person!
What is the expected delivery time?
-Once your order and payment is received, it should take between one and three business days to reach you (within Jakarta). If your order is urgent please contact us before placing your order so we can let you know if your order will arrive in time.
How do I return an item?
-Please visit our Returns Policy page
-Please visit our Privacy Policies page
How do you inflate foil balloons?
– We always send the instruction along with the package.
Why does my alphabet/ number balloons comes up different with my order?
– Just to let you know that
O & C, S & 8 : It looks similar, but you don’t have to worry, it’s correct.
N & Z, M & W : it’s the same, you can use it both ways
Can I inflate my balloons with helium gas?
– Of course.
How long does it stand for my foil balloons?
– It can last up to 3 months (even more!). We suggest you to keep the foil balloons for next party or just making your room looks prettier with this.
Is it safe to use our paper straw?
– These paper straw last for 24 hours in a cold drink and won’t get soggy in 5-10 minutes. Food-safe, bio-degradable and FDA approved.
Is it safe to use our wooden cutlery set?
– They are eco-friendly, made from FSC-certified birch wood, biodegradable and compostable, USDA and CFIA approved.
Are your items suitable for children under three years?
– Items selected in Grins & Giggles are recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended.
Do you sell wholesale?
– Yes, we can supply some of our items wholesale. Please contact us for more details
I HAVE A SUPER AWESOME COMPANY AND I WANT TO SELL MY PRODUCTS ON GGPARTYSTORE.COM. HOW TO?
– We’re always looking for the latest and greatest party related goods, so drop us a line to let us know if you’d like us to start selling something you love! Email us at email@example.com